Refund Policy

Effective Date: June 5, 2026

Thank you for shopping at Whyte Dog Pottery. We want you to love your handmade ceramics. Because our items are unique and fragile, please review our refund and return guidelines below.

1. Returns on Standard Ceramics

Return Window: You have 30 days from the date of delivery to request a return.
Condition: To be eligible for a refund, items must be in the exact condition when you received them.
Exclusions: Sale items, and custom or commisioned pieces are final sale and cannot be returned.

2. Return Shipping Costs & Packaging

Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs from the original purchase are non-refundable.
Fragile Packing: You must pack the return securely using the original packaging materials (bubble wrap, boxes, etc.).
Risk: If the item breaks on its way back to us due to poor packaging, we cannot issue a refund. We highly recommend using a trackable shipping service and purchasing shipping insurance.

3. Damaged or Broken Items (Upon Arrival)

Every ceramic piece is insured during transit. If your order arrives broken:

Do not throw away the box, packaging, or broken pieces.
Take clear photos of the damaged item and the exterior shipping box.
Email us at chriswhyte@protonmail.ch within 48 hours of delivery with your order number and the photos.
We will immediately process a replacement piece or issue a full refund (including original shipping costs).

4. Processing Refunds

Inspection: Once your return is received and inspected at our Columbus, Ohio studio, we will send you an email notifying you that we have received the item.
Approval: If approved, your refund will be processed automatically to your original method of payment.
Timeline: Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or credit card company.