top of page

Terms & Conditions

Effective Date: June 5, 2026

​

Welcome to Whyte Dog Pottery ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our website, Whytedogpottery.com (the "Site"), and the purchase of our handmade ceramics. By accessing the Site or purchasing our products, you agree to be bound by these Terms.

 

1. Handmade Variations & Product Accuracy

​

  • Unique Pieces: Every ceramic item we sell is handmade.

  • Variations: Minor variations in size, shape, color, glaze texture, and weight are normal.

  • Images: Product photos are representations; your actual piece may vary slightly from the website image.

 

2. Orders and Pricing

​

  • Acceptance: We reserve the right to refuse or cancel any order at our discretion.

  • Price Changes: Prices for our ceramics are subject to change without notice.

  • Errors: If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel orders placed for that item.

 

3. Payments and Billing

​

  • Methods: We accept major credit cards and approved third-party payment processors.

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all orders.

 

4. Shipping and Delivery

​

  • Risk of Loss: All items purchased from us are made pursuant to a shipment contract.

  • Transfer: Responsibility and title for the goods pass to you once we deliver the items to the carrier.

  • Policies: Shipping timelines and damage claims are governed by our separate Shipping Policy.

 

5. Returns and Refunds

​

  • Final Sale: Custom or commisioned ceramic pieces cannot be returned or refunded.

  • Standard Items: Returns on standard items are accepted within 30 days of delivery.

  • Return Shipping: Customers are responsible for return shipping costs and ensuring fragile items are packed safely.

 

6. Intellectual Property

​

  • Ownership: All content on this Site—including text, graphics, logos, ceramic designs, and images—is the property of Whyte Dog Pottery.

  • Restrictions: You may not copy, reproduce, or reuse our designs or content without written permission.

 

7. Limitation of Liability

​

  • Disclaimer: We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Site or the use of our ceramic products.

  • Usage: Customers are responsible for using the ceramics safely (e.g., verifying if a specific glaze is dishwasher or microwave safe based on the product description).

 

8. Governing Law

​

  • Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles.

 

9. Changes to Terms

​

  • Updates: We reserve the right to update or modify these Terms at any time.

  • Acceptance: Your continued use of the Site following any changes constitutes acceptance of the new Terms.

 

10. Contact Information

​

Questions about the Terms & Conditions should be sent to us at:

bottom of page